Make sure that you enter the correct bits for the key size; otherwise, Cisco Unified CM rejects the value. Cisco Unified CM supports the following key sizes:. Use this string for one-time use only. Every time that you update the configuration settings, you must generate a new key before you apply the configuration changes to the phone see the "Synchronizing a Phone" section.
For more information on symmetric key operations for encrypted configuration file downloads, see the Cisco Unified Communications Manager Security Guide. If you want Cisco Unified Communications Manager Administration to generate a hexadecimal string for you, click the Generate String button. If you want to restore the value that exists in the database, click this button. This button proves useful if you enter an error in the Symmetric Key field before you save the configuration. For outgoing calls to the H.
Choose the directory number that is sent on an outbound call to the H. Default specifies that caller ID does not get sent. Check this check box to indicate the first redirecting number and the redirecting reason of the call when the call is forwarded. Uncheck the check box to exclude the first redirecting number and the redirecting reason from the outgoing SETUP message. You use Redirecting Number IE for voice-messaging integration only. If your configured voice-messaging system supports Redirecting Number IE, you should check the check box.
Note The default setting leaves this check box unchecked. Note Default leaves the check box unchecked. This field specifies the name of the gatekeeper that controls the H. Default specifies empty. This field specifies a number ending with the sign that describes the capability of an endpoint in a zone. This field has no impact if via Zone configuration can be used. Do not use null value. This field specifies the zone name of the zone that the gatekeeper manages. Do not use the following values: If a mobility identity has already been configured for this device, this area displays the Name and Destination Number of the mobility identity.
How do I find the MAC address for my Cisco phone?
You can click either value to display the Mobility Identity Information in the Remote Destination Configuration window. If no mobility identity has been defined for this device, click this link to add a mobility identity. The Remote Destination Configuration window displays, which allows you to add a new mobility identity to associate with this device.
If a remote destination has already been configured for this device, this area displays the Name and Destination Number of the remote destination s. You can click the values to display the Remote Destination Information in the Remote Destination Configuration window.
Click this link to add a remote destination to associate with this device. The Remote Destination Configuration window displays, which allows you to add a new remote destination to associate with this device. If you leave the None value, this device inherits its MLPP domain from the value that was set for the device pool of the device. If available, this setting specifies whether a device that can play precedence tones will use the capability when it places an MLPP precedence call.
From the drop-down list box, choose a setting to assign to this device from the following options:. Note Do not configure a device with the following combination of settings: Be aware that this setting is not available on all devices. If available, this setting specifies whether a device that can preempt calls in progress will use the capability when it places an MLPP precedence call. Depending on how you configure the DND Incoming Call Alert parameter, the phone may play a beep or display a flash notification of the call.
For mobile devices and dual-mode phones, you can only choose the Call Reject option. When you activate DND Call Reject on a mobile device or dual-mode phone, no call information gets presented to the device. Enter a user ID for the secure shell user. You can enter any alphanumeric or special characters up to 50 characters. This field displays when the phone device that you are configuring supports SSH access. Contact TAC for further assistance. See the Cisco Unified Communications Manager Security Guide for this release for information about how to configure encrypted phone configuration files to ensure that Cisco Unified CM does not send SSH credentials to the phone in the clear.
Enter the password for a secure shell user. You can enter any alphanumeric or special characters up to characters. See the Cisco Unified Communications Manager Security Guide for this release for information about how to configure encrypted phone configuration files to ensure that Cisco Unified CM does not send SSH passwords to the phone in the clear. After you add a phone, the Association Information area displays on the left side of the Phone Configuration window. Click this button to manage button associations for this phone.
A dialog box warns that any unsaved changes to the phone may be lost. If you have saved any changes that you made to the phone, click OK to continue. The Reorder Phone Button Configuration window displays for this phone. Click these links to add a directory number s that associates with this phone. When you click one of the links, the Directory Number Configuration window displays. Click this link to add speed-dial settings for this phone. When you click the link, the Speed Dial and Abbreviated Dial Configuration window displays for this phone.
Click this link to configure service URL buttons for this phone. If you need more information, see the documentation for the specific device that you are configuring or contact the manufacturer. For information on migrating existing phone settings to a different phone, see the "Migrating Existing Phone Configuration to a Different Phone" section. Configure these settings for the speed-dial numbers that you access with abbreviated dialing.
When the user configures up to speed-dial entries, part of the speed-dial entries can get assigned to the speed-dial buttons on the IP phone; the remaining speed-dial entries get used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey displays on the phone, and the user can access any speed-dial entry by entering the appropriate index code for abbreviated dialing.
See the phone user guide for information. This column identifies the speed-dial button on the phone or on the Cisco Unified IP Phone Expansion Module for example, 1, 2, 3, or 4 or the abbreviated-dial index for abbreviated dial. Enter the number that you want the system to dial when the user presses the speed-dial button.
Enter the text that you want to display for the speed-dial button or abbreviated-dial number. Directed Call Park allows a user to transfer a parked call to an available user-selected directed call park number. Configured directed call park numbers exist clusterwide. Users can also use the BLF to speed dial a directed call park number. You can automatically add phones to the Cisco Unified Communications Manager database by using auto-registration or manually add phones by using the Phone Configuration windows.
During auto-registration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone. In many cases, you might not want to use auto-registration; for example, if you want to assign a specific directory number to a phone. Note Cisco recommends using auto-registration in small configurations or testing labs only. If you configure the clusterwide security mode to mixed mode, Cisco Unified Communications Manager disables auto-registration.
If you do not use auto-registration, you must manually add phones to the Cisco Unified Communications Manager database. You can also use this procedure to configure third-party phones that are running SIP, H. Phone templates must exist on the server before you can select a phone template. Tip In the Phone Configuration window for a specific phone, you can view the IPv4 address and the IPv6 address, if applicable, that the phone uses. For phones that use an IPv6 address only, you cannot click the IPv6 address because the web server on the phone only supports IPv4.
Timesaver If you plan on using nonstandard phone button and softkey templates, configure the templates before you add the phones.
Determine MAC Address on the Cisco G IP Phone - Cisco
Note The lines that get copied become shared lines between the original phone and the new phone. After you choose a phone type, you cannot modify it. Only phone templates that were created in the Bulk Administration Tool display in the drop-down list box. Only the settings that are appropriate to the chosen phone type display in the window. If you are adding a phone, a message displays that states that the phone has been added to the database. To add a directory number to this phone, click one of the line links, such as Line  - Add a new DN , in the Association Information pane that displays on the left side of the window.
If you are updating a phone, a message displays that states that you must click the Apply Config button for your changes to take effect. For more information about the Apply Config button, see the "Synchronizing a Phone" section. To configure speed-dial buttons on this phone, see the "Configuring Speed-Dial Buttons or Abbreviated Dialing" section. For more information on phone configuration, as well as H. The Phone Migration window in Cisco Unified Communications Manager Administration allows you to migrate feature, user, and line configuration for a phone to a different phone.
You can migrate data to a different phone model or to the same phone model that runs a different protocol. Tip Phone migration allows you to port existing phone configuration to a new phone without the need to add a phone, lines, speed dials, and so on. Before you migrate existing phone configuration to a different phone, see the following topics:. Before you can migrate phone configuration to a new phone, consider the following information:.
Before you save the migration configuration in the Phone Migration window, Cisco Unified Communications Manager Administration displays a warning that you may lose feature functionality. If the Phone Configuration window does not display a field for the original phone, but the field is required for the new phone, the new phone uses the value from the phone template for the required field. After you migrate the configuration, you can see all speed dials and lines for the original phone in the Phone Configuration window for the new phone. After you perform the migration tasks, you can plug the new phone into the network and register the device.
Tip If you want to migrate the configuration for multiple phones, use the Bulk Administration Tool; for information on how to perform this task, see the Cisco Unified Communications Manager Bulk Administration Guide. From the drop-down list box, choose the phone template for the phone model to which you want to migrate the phone configuration. This field support hardware phones only. If you want to do so, enter a description for the new phone. To synchronize a phone with the most recent configuration changes, perform the following procedure, which applies any outstanding configuration settings in the least-intrusive manner possible.
To choose all phones in the window, check the check box in the matching records title bar. You use Cisco Unified Communications Manager Administration to configure speed-dial buttons for phones if you want to provide speed-dial buttons for users or if you are configuring phones that do not have a specific user who is assigned to them.
Enter your search criteria and click Find. Choose the phone for which you want to configure speed-dial buttons. From certain phones, such as Cisco Unified IP Phone , , and , users can access services, such as weather, stock quotes, or other services that are available to them. Using Cisco Unified Communications Manager Administration, you can set up the available services for phones. See the following sections for details of subscribing to a phone service, updating a phone service, and unsubscribing from a phone service:. You or an end user cannot subscribe to services that are marked as enterprise subscriptions.
If true displays in the column, you or an end user cannot subscribe to the service. In a service is marked as an enterprise subscription, the service automatically displays on the phone, unless you disable the service in the Phone Services Configuration window. If you need to do so, add the phone services to Cisco Unified Communications Manager. The window displays with the service that you chose. Perform the following steps to update a service. You can update the service name and service parameter values, if necessary.
From some Cisco Unified IP Phone models, users can access information services, such as weather, stock quotes, or other services that are available to them. Using Cisco Unified Communications Manager Administration, you can configure services to be available on a phone button speed dial button and then configure that button for the phone.
Tip When you configure a service, you specify whether you want the service to display under the Messages, Directory, or Services button. If a service is marked as an enterprise subscription, you cannot add the service to a service URL button. To configure the service URL buttons for a phone, perform the following steps.
You can copy information from a phone record to a new remote destination profile, which is used for Mobile Connect and Mobile Voice Access. The Remote Destination Profile Configuration window displays for this phone. When you configure a phone and associate it with a custom, nonstandard phone button template, you can modify the phone button items in the associated phone button template.
When you do so, you create a new phone button template that is customized for this particular phone. The new phone button template displays in the list of phone button templates with a name of the format "SEP -Individual Template," where specifies the MAC address of the phone. Note You cannot perform this procedure if the phone is associated with a standard phone button template. You must first associate this phone with a custom, nonstandard phone template. To modify the button items of a custom, nonstandard phone button template, perform the following steps.
A popup window warns you that unsaved changes to the phone may be lost. If you have made changes to the phone configuration, click Cancel and save those changes before proceeding. The Reorder Phone Button Configuration window displays. This window comprises the following panes:. The system assigns the first item in the list to button 1, the second item to button 2, and so forth. For the Cisco Extension Mobility feature, the actively logged-in device report tracks the local phones that are actively logged in by local users; for the Cisco Extension Mobility Cross Cluster feature, the actively logged-in device report tracks the local phones that are actively logged in by remote users.
Cisco Unified Communications Manager provides a specific search window for searching for devices to which users are logged in. Follow these steps to search for a specific device or to list all devices for which users are actively logged in. The Find and List Phones window displays. Records from an active prior query may also display in the window. When you add criteria, the system searches for a record that matches all criteria that you specify.
To remove criteria, click the - button to remove the last added criterion or click the Clear Filter button to remove all added search criteria. All matching records display. You can change the number of items that display on each page by choosing a different value from the Rows per Page drop-down list box. Note To reverse the sort order, click the up or down arrow, if available, in the list header. The Cisco Extension Mobility Cross Cluster feature keeps a record of the devices to which users are logged in remotely. The Remotely Logged In Device report tracks the phones that other clusters own but that are actively logged in by local users who are using the EMCC feature.
Cisco Unified Communications Manager provides a specific search window for searching for devices to which users are logged in remotely. Follow these steps to search for a specific device or to list all devices for which users are logged in remotely. Skip to content Skip to footer. Book Contents Book Contents.
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Find Matches in This Book. PDF - Complete Book Additional Information See the "Related Topics" section. Tips About Configuring Phones When you add a new phone, you can choose a phone template that was created by the Bulk Administration Tool to configure automatically some of the phone configuration settings, based on the template. Tips About Deleting Phones Before you delete the phone, determine whether the directory number that is associated with the phone needs to be removed or deleted.
Device Name Enter a name to identify software-based telephones, H.
Tip Because the rules for the device name field depend on the device type, Cisco recommends that you see the product documentation to determine which character set is valid for your device, as well as the number of characters allowed. Description Identify the purpose of the device. Device Pool Choose the device pool to which you want this phone assigned. Common Device Configuration Choose the common device configuration to which you want this phone assigned. Phone Button Template Choose the appropriate phone button template.
Softkey Template Choose the appropriate softkey template. Common Phone Profile From the drop-down list box, choose a common phone profile from the list of available common phone profiles. User Hold MOH Audio Source To specify the audio source that plays when a user initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
Network Hold MOH Audio Source To specify the audio source that is played when the network initiates a hold action, click the drop-down arrow and choose an audio source from the list that displays.
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Location Use locations to implement call admission control CAC in a centralized call-processing system. User Locale From the drop-down list box, choose the locale that is associated with the phone user interface. Network Locale From the drop-down list box, choose the locale that is associated with the phone. Privacy For each phone that wants Privacy, choose On in the Privacy drop-down list box. Device Mobility Mode From the drop-down list box, turn the device mobility feature on or off for this device or choose Default to use the default device mobility mode.
Click View Current Device Mobility Settings to display the current values of these device mobility parameters: Signaling Port This field applies only to H. Default value specifies You can also access related documentation at this URL:. External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone. Note When you install a phone that is powered with external power, connect the power supply to the phone and to a power outlet before you connect the Ethernet cable to the phone.
When you remove a phone that is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the power supply. The following sections provide more information about powering a phone:. PoE power— Provided by a switch through the Ethernet cable attached to the phone. Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. For related information about power, refer to the documents shown in Table These documents provide information about the following topics:. Table Related Documentation for Power. Configuration files also contain information about which image load the phone should be running. If this image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to request the required load files. Otherwise, the phone establishes a TCP connection.
Note If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone has not received a CTL file, the phone will continuously try to obtain a CTL file so that it can register securely. If you configure security-related settings in Cisco Unified Communications Manager Administration, the phone configuration file will contain sensitive information. To ensure the privacy of a configuration file, you must configure it for encryption.
A phone requests a configuration file whenever it resets and registers with Cisco Unified Communications Manager. A phone accesses a default configuration file named XmlDefault. If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager Database, the phone registration request will be rejected. In this case, the phone will reset and attempt to register repeatedly. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone.
Obtain power from the switch. If a phone is not using external power, the switch provides in-line power through the Ethernet cable attached to the phone. Load the stored phone image. The Cisco Unified IP Phone has non-volatile Flash memory in which it stores firmware images and user-defined preferences. At startup, the phone runs a bootstrap loader that loads a phone image stored in Flash memory. Using this image, the phone initializes its software and hardware.
Resolving Startup Problems. Obtain an IP address. Access a TFTP server. Request the CTL file. It also contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager. Request the configuration file. Thanks in advance, Marcin. IP Telephony. I have this problem too. The short answer is no ,. This assumes you have web access enabled on the phone also. Andrew West. I would take it you don't. Charles Hill.
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- FAQ: Finding the IP Address and MAC Address of a Cisco IP Phone;
- Cisco Unified Communications Manager Administration Guide, Release 8.5(1).
You can verify the model. You can verify the model number by the serial number, but I don't think you can verify the mac. Yes, no MAC listed. One of the phones you are. Do you have access to RTMT also? Prime Collaboration Assurance. Are the phones online and registered? Serial Grabber will retrieve. Hope this helps, if so, please rate. Serial Grabber is a great. Thank you very much for advice.